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Tuesday, August 3, 2010

CALL CENTERS' RISK

Do you know that if there is a big money in call centers, there are also risks that come together with it.

You see them laughing while taking their breaks and Call Center agents seem to be having a grand time in between shifts. While it looks like an easy job, being a call center agent does present a set of challenges that need to be overcome in order for one to thrive as an employee and become successful in this career.

 One daily work "hazard" call center agents face are demanding and irate clients. The screaming, the cussing, and the occasional slamming of the phone at the other end of the line are enough to wear one down, but there is also the need to stay calm and be able to manage an angry customer - and still resolve their complaint! Some agents take to writing, some take to cussing back (as soon as they press their phones on MUTE! ), whatever the case, Call Center stress level go up dramatically!

Learning how to cope with the graveyard shift is another difficulty call center agents need to live with. We all know that sleep deprivation and mental sluggishness affect once work productivity. What adds to this challenge is that the general practice of call centers is to carry out shift schedules on an average of 4- 6 weeks. By the time the agents' body clocks have adjusted at a particular time, they are re-assigned to a different work schedule!

Although the challenges seem daunting, those who aspire to become call center agents need not worry. With enough preparation, motivation, industry familiarization, and setting realistic expectations, the job will become manageable.

it is all about how you manage your time. what is the use of money if your health is decaying. do not wait until everything will be too late. you need to visit your doctor, drink your vitamins, do a daily exercise and never forget to pray!

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